To be late? LOL, a truism there, but it does happen and I am not about to apologize for any of it. A good contractor either makes his date or gives a great explanation of why not. Time management is everyone’s problem, not just the contractor’s. But it is such a truism that they arrive late, it is almost, but not quite funny. Contractor jokes run the risk of becoming as popular, and as dismissive, as lawyer jokes. Now that would be a sad state of affairs!
OK, then let’s say you are wanting to have your property landscaped. You have a budget in mind and want to find a good, honest hardworking contractor to do the work. Below, I lay out some items to think about, prior to the project and then, during it.
The First Meeting
So, finally, a contractor shows up and you discuss a project. Whether large or small, one should always try and ascertain the following before going further: (Note, I refer to “he” in every case below which does not mean I believe there are not some absolutely excellent female contractors out there. I know some and they are marvelous, if not a lot more particular and caring. Please excuse this usage in the name of brevity.) Once again:
1. Is he licensed? (Note, some states do not require a contractor’s license. In this case, a quick check at the Better Business Bureau is in order, prior to his coming. Inasmuch as the Bureau typically only records negative information, a clean slate there is a good thing.)
2. Will he give a list of references? (This should be a no brainer. And checking these references is merely smart.)
3. Does he seem competent to you? (Develop a few questions about your place or about gardening or landscaping. See how he does.)
4. Does he have enthusiasm about his work? (This may seem irrelevant, but I disagree. The chores in landscaping require motivation. There is hard work aplenty in the trade and it is all outdoor, complete with heat, cold, rain, and all. A motivated person simply gets things done, in inclement or questionable circumstances, as well.)
5. Does he have a portfolio or examples of his work? (A quick perusal of this may be in order and is not particularly time-consuming.)
6. Does he insist on using his own ideas and plans? (Many contractors suffer from a particular bias: they want to do things the way they want it, in terms of design and even construction processes. Sometimes, this is a good thing, but more often, this particular type can try and browbeat a client into accepting his particular vision of what a place needs. A smart and creative contractor will be more than glad to get input from a homeowner. Frankly, it saves him time and provides a base from which to continue.)
7. What is his schedule?
8. How many contractors did you interview and acquaint with your project? (I advocate meeting with 3 contractors. This way you get a cross sectional view of, not only personalities but of price. By the way, personality is of less importance than about any of the factors. A good salesperson may not put 5 minutes into the project on the ground and the larger operations have salespeople for just this purpose: sales.)
The Second Meeting
On larger projects, there will of necessity be a second meeting. Here you will discuss the fact that you chose a particular firm, owing to price or confidence in their professionalism.
1. Do they have a plan and, if so, does it meet your criterion for your own wants? (The plan should indeed reflect your own tastes and requests, with the caveat that some can be impossible or maybe impractical. Your contractor should explain in detail why this would be the case. You also tweak the plans at this time, to result in contract-signing at the third meeting, when satsified.)
2. Does his estimate really meet your budgetary expectations?
3. You may be asked for a deposit at this time. You should expect to pay at least for time spent, meaning the plan and the estimate and, if the plan is to your satisfaction, then commit to the project.
The Contract
1. In plain words, read the contract, complete with the fine print. If it is too obtuse, then reject signing something which does not make sense. There are sometimes qualifications concerning “Acts of God” relating to problems later. These are acceptable and understandable, especially inasmuch as this work takes place outdoors. Floods, hurricanes, incredibly unique developments in weather such as intense and abnormal conditions of freezing, winds or snowfall are understandable caveats, frankly. He is protecting himself from disaster and rightfully so.
2. Make sure there is a warranty clause which should be for a year for all products, plants and structures.
3. Have the contractor insert his best estimate of the time it should take to complete the project. Naturally, weather and other conditions pertain, yet a reasonable expectation is worth asking for. If it is violated severely, this item can be used in court. “Reasonable completion time” is a court standard.
4. Make him commit to a starting time, give or take intangibles, once again.
Money
There are many ways to go about this. I prefer getting one half up front and then 25% at the half way mark, the remainder on satisfactory completion. Now, bear in mind, this is for mid range projects. Larger projects require money up front, but not necessarily 50%. A “progress draw” scenario would be recommended on larger work, with money still up front, but pro-rated according to what get’s installed and purchased by the contractor, first.
Some contractors ask for 1/3 up front, 1/3 at the half way point and the final 1/3 on completion. These are the two typical scenario’s and there must be many others.
Completion
Typically, if the contractor is good, expect to be more than surprised at the result. These guys specialize in their work and their detailing at the finish should lead to some huge satisfaction on the part of any client. I have heard many wonderful things while standing with a client at the end of projects. They do not have to be painful at all. “I hoped it would look good, but I had no idea it would be this beautiful!”, is a quote I absolutely live for and have heard. This motivates everyone, believe me. This is the goal.
The warm morning sun greets these hard working, 3 billion year old guys as they endure another incarnation as bubble rocks and attractive water feature figurines in a gorgeous patio corner. The water gurgling out of the top of the rocks makes a delightful sound coursing down the rock faces, then hitting the rocks and water table below. The water also has the tendency to bring out the hidden colors of these gorgeous specimens, showing the colorful veins and mineral deposits inside in a glossy bas relief.